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	<title>Comments on: Customer service: An often overlooked aspect in business</title>
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		<title>By: Billy</title>
		<link>http://www.modernstreet.com/general/customer-service-an-often-overlooked-aspect-in-business/comment-page-1/#comment-1040</link>
		<dc:creator>Billy</dc:creator>
		<pubDate>Fri, 30 Nov 2007 20:13:56 +0000</pubDate>
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		<description>Those are sensible points, but the fact is customer service needs to be something natural and not forced. With big time biz, I can understand if they miss it, with small time biz, no.</description>
		<content:encoded><![CDATA[<p>Those are sensible points, but the fact is customer service needs to be something natural and not forced. With big time biz, I can understand if they miss it, with small time biz, no.</p>
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